Why can’t I connect my trading account?

Most connection issues happen for one of the following reasons:

• Incorrect MT5 / MT4 login or server name
• Password entered as Investor Password instead of the main trading password
• Your broker blocks third-party connections
• Firewall or VPS restrictions on your side
• Temporary connection timeout on the broker’s server

If the connection still fails, you can always use manual import
(MT4/MT5 reports or the .xlsx template) to track your trades.